All orders are posted within 24 hours by first class mail. Complete Collections will be sent recorded delivery, first class mail.

Returns and Refunds:
We offer all our customers a 28-day no-quibble money-back guarantee. If you are not delighted with our products, you can return them for a full refund.

Please note: Any returns must be in perfect condition. In other words, products must be As New and in a resaleable condition.

If you wish to return a product, please e-mail us at with the following details and wait for a reply before posting back to us.

Returns WILL NOT be accepted unless complete information is provided including:

Full name
Full address
Valid e-mail address
Phone number (including the area code)
Reasons for returning the product(s)
Payment Method

Please ensure all information is correct before submitting a return.

If you have any questions regarding any of our policies, you can contact us by clicking on the Contact Us link here.